Shop Policies

All packages are shipped within processing times (5-10 business days unless stated otherwise, please keep in mind processing and shipping times are not the same)

Once a package has been shipped, the only information I have is on the tracking number you have been sent. How I handle lost/delayed packages is in my policies below, please take a look at this before ordering!

Shipping and Processing For US Orders

We regularly ship to the United States. Please keep in mind that shipping can be delayed and is out of my control.

Orders typically ship within 5-10 business days of purchase. Launch day orders may take up to 7-14 business days to ship. Each listing has the processing time in the description if it is over my standard time. All orders are shipped through USPS and tracking will be provided for each order with the email provided. Please remember that processing times and shipping times are separate and once a package has been shipped, it is no longer in my control.

If you need your order rushed - please contact me before ordering to make sure it's possible.

Shipping and Processing For Canada Orders

Flat rate USPS First Class international shipping to Canada is $19 USD and includes insurance. Please keep in mind that shipping can be delayed. We can offer expedited shipping for an additional fee, please contact us before purchasing if you want expedited shipping. Any international order subject to customs fees is the responsibility of the buyer. For international buyers, we cannot estimate customs fees. 

Orders typically ship within 5-10 business days of purchase. Launch day orders may take up to 7-14 business days to ship. Each listing has the processing time in the description if it is over my standard time. All orders are shipped through USPS and tracking will be provided for each order with the email provided.

Shipping and Processing For International (Non US/Canada) Orders

Flat rate USPS First Class international shipping is $25 USD and includes insurance.

There are a list of countries that USPS is not currently shipping to, this list is subject to change, and I unfortunately am not able to offer shipping to those countries. If for any unfortunate reason that you have purchased and your country is added to the list, I will refund in full. 

Please keep in mind that shipping can be delayed. We can offer expedited shipping for an additional fee, please contact us before purchasing if you want expedited shipping. Any international order subject to customs fees is the responsibility of the buyer. For international buyers, we cannot estimate customs fees. 

Orders typically ship within 5-10 business days of purchase. Launch day orders may take up to 7-14 business days to ship. Each listing has the processing time in the description if it is over my standard time. All orders are shipped through USPS and tracking will be provided for each order with the email provided.

While it doesn't happen often, if an item is defective, after pictures are sent, a refund for that item will be issued. Unfortunately, due to shipping costs, replacements will not be issued for international orders.

Order Returned To Sender?

If your order is returned to sender, after we receive the package back to us, we can reship your package after reshipment fees have been paid (the price of the shipping option you chose at checkout) or if you choose to be refunded instead, you will be refunded the amount minus your original shipping cost and a 15% materials fee.

Delayed/Lost Packages

We are not responsible for lost packages, if you believe your package is lost, you should file a claim with USPS. Once the package has been claimed by the postal service, Lola Lou is no longer responsible for it. If you have paid for insurance and your package is lost, please contact me to move forward with filing a claim with USPS.

If your package is delayed, we follow all recommended guidelines by USPS. We will ask for you to file a missing mail report with USPS first. Keep in mind that delayed mail and lost mail are not the same. It is common for tracking to not update, and for packages to be delayed. Please keep in mind that the tracking information that you have, is the same information that we have. Any additional information would have to be from the postal service, not Lola Lou. It can take up to 30 days to find missing mail. We have a shipping option with insurance available as well. Please note that under USPS guidelines, a package is not considered lost until a claim has been filed for missing mail and it has been reported as not found. 

Do you offer returns and exchanges?

We do not accept returns or exchanges on any items. However, if your order is damaged upon arrival, please contact me within 5 days of delivery and send pictures for a replacement. I do my best to quality check each item, but if there is ever an issue, please don't hesitate to contact me! We can’t be held responsible for items that did not arrive damaged or broken.

Do you take custom order requests?

I do not take custom orders at this time. Please note: if any custom order requests are put in the notes section at checkout, aside from something that has previously been approved by me, your order may be subject to being cancelled.